We all know your time and efforts is effective and realize the reason to your disappointment. We’d like to succeed in out to you personally to discuss your fears, but we are able to’t Identify your account. Be sure to Make contact with us at customersupport@ empire-today.com so we could go over this even more.
And so the working day they have been alleged to start they did not even clearly show up or get in touch with or absolutely nothing. I had to create several phone calls. Lastly 2 days afterwards they commenced. Permit say they brought 2 people today to get off 1400 square toes of glue down floor.
We realize your stress, and we’re sorry to understand that you have been inconvenienced by these troubles. We’ll more examine your considerations, and we’ll be in contact with you quickly.
Our mission is for making lovely new floors effortless for all of our customers, and we’re dissatisfied to hear about your ongoing encounter. We’ll be even further investigating your issues, and we’ll be in connection with you shortly.
7b.) ET despatched installer with Erroneous wax ring and wouldn’t Allow installer go the 1 mile to Home Depot to select it up.
He explained to me the carpet installers weren't the schedulers and they should not have explained to me that they would be back at nine:00 AM. Terri even explained to him that we might be prepared to routine it in a later on date if he would honor their promotion which was to possess the instillation done by Thanksgiving or it had been free.
We have an understanding of your disappointment, and we’re sorry to hear that you just ended up unsatisfied with the carpet padding you been given. Be sure to email us at customersupport@ empire-today.com with both your account and phone information. Be sure to mention Headquarters in the topic line.
In 2011, Empire Today applied a carpet and padding recycling program to attenuate the environmental impact of their day-to-working day functions.
October 26, 2018 at four:37 pm Carpet was represented to us as trackless carpet that could not display foot prints or in my circumstance crutch prints. We experienced to begin with preferred to have Berber carpet but sales man or woman mentioned this would conduct also. We experienced indicated the kind of carpet we would like it which was now within our living room and was trackless. Installers experienced mounted just one area of carpet and we observed that it wasn't trackless. We termed our sales one that mentioned that it wanted at least two or a few times to blossom as it was rolled up tightly ahead of installation. Also been given a contact soon after that from Empire representative who repeated exactly the same information and facts in so in excellent religion and believe in we had the rest of For additional rooms carpet. I contacted Empire following 4 days when it look no unique and had an exceptionally really hard time even obtaining a call check here back again soon after many phone calls.
We regret to hear about your experience, and we need to know additional. Remember to Make contact with us at customersupport @empire-today.com with both of those your considerations and call information and facts. Be sure to point out Headquarters in the subject line. We sit up for hearing from you.
I am sorry to have to article this but your customer service is horrible, I hand laminate flooring place in our front room and visitor bathtub home and a couple of hallways, to start out my wife and I experienced to maneuver the many household furniture out and place it again, but we have been billed for the installers to get it done, the installers didn't tightened up the water line during the guest bath and leaked everywhere in the ground, Once i called about the problem I had been advised a person would get in touch with me with in 3 days, following 5 times I named back and was advised they referred to as but nobody was property, and so they left a concept, I am dwelling everyday, I'm disabled, so I are aware that wasn't accurate .
12/six/2017 Wednesday Gained return connect with I had been informed because of the rep Justin that he's ready on my paperwork for being reviewed and he hasn’t gotten it back, I requested When the Office was in a similar setting up he explained Indeed, so I stated you are able to’t go more than and also have them pull it and care for it, he tells me I'm not the one customer in Philly and will have to hold out I said with the exact challenge he stuttered I explained to him which was not appropriate and I would like my funds credit rating again he tells me having an Angle “Perfectly that’s not heading to Happen†I explained I'll notify my attorney and take u to smalls claim courtroom.
We all know delays might be frustrating, and we apologize for that inconvenience. We’re mindful that We've discuss your issues, and also have rescheduled your installation for seven/3. We’ll abide by up with you until an answer is reached.
Not glad, I known as CS back again and an installation coordinator Trevor was despatched out. He inspected the job. He did not totally concur with my fears I'd in regards to the floors remaining not leveled and much too much bounce and provides and instructed me it's got to break in, nevertheless he agreed the finishing was a concern of molding and caulking and he authorised a partial kitchen area floor to get cut and reinstalled. You sent the original installer back out to caulk gaps, glue floorboards jointly and redo a partial kitchen. The task he did was horrible. Caulk was distinct hues, nail marks in the ground transitions, flooring curt way too short. I identified as CS. In addition, I known as anxious which the subfloor by the entrance entrance wasn't secure and banging back into spot just after stepping on the floor. You despatched One more installer to review The task.