I have NEVER addressed an organization that has the WORST response time in addressing a straightforward connect with back again!!! I identified as way back in the beginning of April & today May well 10th I at last spoke to another person. It was imagined to be considered a supervisor, because I currently talked to a supervisor, & of course it wasn’t!
The next rest room isn’t significantly better, missing and sloppy grout and chalking operate, chips on each side of your toilet and crammed with grout, chalking used to fill in from exactly where the Bed room foundation board finishes plus the tile baseboard starts due to the unfinished work.
Many thanks for bringing this make any difference to our consideration. We’d like To help you further more, but we are able to’t Track down your account. You should e-mail your account and speak to information and facts to customersupport@ empire-today.com, and point out Headquarters in the topic line.
There isn't a way I ought to have to pay for a dime for somebody to come back out to my house to tell me there’s some sort of defect with this particular carpet to search as lousy because it does! I have people arrive above & say why is your carpet snagged throughout…….what an embarrassment!!
Thank you for bringing your fears to our attention. We regret to hear regarding your expertise, and we would want to comply with up along with you to further more focus on your issues.
Was supplied a free space carpet put in, took many weeks to finish for the reason that All those installers had car or truck problems, couldn’t make it or had to leave early as the supervisor at Empire wanted them at another job that was more vital. It has been another thirty day period, A different five phone calls produced, carpet in free place and compensated room now coming apart in the appears. Another awful installation position. Spoke into a Tim Sherwin (864-973-8096) from Empire whose response was; “you bought a free homeâ€, “we use subcontractorsâ€, which in his head justifies the awful occupation accomplished in that free place and also the nightmare sequel to one other home which was NOT free.
We named the corporation and no-one understands where the freakin installer are. Hardly ever once more that I will offer with these firm again. I will be speaking to the corporate office to allow them to know which they’re subcontractors suck! They waisted my two working day off awaiting nothing at all. Any one that reads this glance for a company that cares
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I have nonetheless to see the money. Kim Laurecella (undecided of your spelling) has termed me serveral times for the duration of my Doing the job hrs. I'm a teacher and may’t pick up the cellular phone at specified occasions. I've stated that. I've termed more info Kim back again within just minutes and she or he would not pick up her phone.
Oh and if the doorway wouldn’t shut, they took it here of and attempted to sand the bottom down just a little and once they had been bringing it back in they strike the front door and stuffed that with putty.
I needed to repaint every one of the moldings. Why would i would like one thing inferior to what I now experienced. Erica didn't point out which the new padding would be unique in addition to a poorer high-quality. I would have never agreed to the job .
We are not delighted with regards to the occupation they finished for up and now They can be owning challenges endeavoring to maintenance it they usually messed it up a lot more. Be really thorough in making use of them.
7b.) ET despatched installer with Erroneous wax ring and wouldn’t Allow installer go the 1 mile to House Depot to pick it up.
He stated that upper administration to include the key Business in Chicago and all General manages and district administrators will get this information and ticket . I told him I will get in touch with back again all over again on Wednesday the thirteenth of December, as This permits for two business times yet again for somebody from higher administration Aside from Lisa from your Philly Business how is often a Customer care supervisor in the Philly Business she isn't the GM.